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Utility Overpayment


Did you know that many utility companies are not obligated to place their customers on the lowest possible rate schedules? That it is the consumer's responsibility to be aware of all the various rate classifications, special riders, demand, energy, and fuel adjustment charges, meter multipliers, and municipal, state, and federal surcharges? That there can be hidden charges on every bill that most consumers aren't even aware of?

National Equity's Utility Services Division is set up to identify and correct overbilling, AND to secure refunds of overpayment for our clients. In business since 1985, National Equity has recovered millions of dollars for thousands of clients across the United States. We work strictly on a contingency basis; we only get paid if we get you a refund. We charge a percentage of whatever refund we can recover and your future savings are all yours. Our analysis of your bills is free and does not obligate you in any way.

Overview of Utility Process

What you do: What we do: Summary

If you have any questions about our settlement services, or if you would like to discuss your particular situation, please do not hesitate to call toll-free 1-800-729-5998 or contact Andrew Fronckowiak, Senior Analyst.

Utility Overpayment FAQ

What is the source of these overcharges?

There are many different factors in your bills, some hidden and some not, which can lead to billing errors and overcharges. Rates, tariffs, demand charges, revenue taxes, surcharges, fuel adjustments, reactive charges, and miscellaneous credits can all be miscalculated and misapplied. National Equity has the knowledge, expertise and resources to analyze your bills quickly and efficiently. We know who to call and how to achieve results.

Are the utility companies purposely overcharging?

NO. Virtually every case of overcharging is the result of human or computer error. When you consider the complexity of the bills, and the thousands or millions of accounts that a given utility company has to process each month, it is not surprising that mistakes are made.

How can you afford to do your analysis for free?

We do not audit accounts at random. We only target specific utilities, types of properties and locations that our research and experience indicate have a high probability of being incorrectly billed.

This sounds too good to be true. What’s the catch?

This seems to be one of the biggest problems that we have -- assuring people that there is no catch! You send us your bills, we do our initial analysis, and if your bills check out okay, we send you a note saying, "Your bills are okay." That's the end of it. If we find an error, we contact you, and after receiving your written authorization, we begin the bill adjustment and refund claim process. Only after the refund has been received do we get paid.

We have been contacted by other companies. Why should we choose National Equity?

From some of our clients...