1. What types of overcharges do you find?
There are many different factors in your bills, some hidden and some not, which can lead to billing errors and overcharges. Rates, tariffs, demand charges, revenue taxes, surcharges, fuel adjustments, reactive charges, and miscellaneous credits can all be miscalculated and misapplied. National Equity has the knowledge, expertise and resources to analyze your bills quickly and efficiently. We know who to call and how to achieve results.
2. Are the utility companies purposely overcharging?
NO. Virtually every case of overcharging is the result of human or computer error. When you consider the complexity of the bills, and the thousands or millions of accounts that a given utility company has to process each month, it is not surprising that mistakes are made.
3. How can you afford to do your analysis for free?
We do not audit accounts at random. We only target specific utilities, types of properties and locations that our research and experience indicate have a high probability of being incorrectly billed.
4. This sounds too good to be true. What's the catch?
This seems to be one of the biggest problems that we have -- assuring people that there is no catch! You send us your bills, we do our initial analysis, and if your bills check out okay, we send you a note saying, "Your bills are okay." That's the end of it. If we find an error, we contact you, and after receiving your written authorization, we begin the bill adjustment and refund claim process. Only after the refund has been received do we get paid.
5. We have been contacted by other companies. Why should we choose National Equity?
* Most auditing companies require you to sign a contract before they will even look at your bills. National Equity does a preliminary review of your accounts with no obligation or commitment on your part.
* A minimum of effort is required on your part. All we need for our initial analysis is one bill from each account. This will allow us to determine your potential for a refund. If there are errors in your bills, we take care of all the details and necessary paperwork to ensure that your accounts are corrected and that you get the largest possible refund in the shortest possible time.
* Many of our competitors demand a portion of your future savings. In most cases our fee is based on past overcharges and future savings are all yours.
* Many auditing companies do not correct your accounts, but continue to file claims year after year - costing you money! National Equity will get you a refund AND correct your bills.
* Very few companies in this business have the track record and depth of experience that we have. National Equity has been in business since 1985.
